Aries Ops与Aries Bot

Aries Ops and Aries Bot support different IT and enterprise-service workflows. Choose Aries Ops when work starts with incidents, service requests, alerts or telemetry and teams need classification, summarization, correlation, SLA-risk visibility, knowledge creation or governed remediation. Choose Aries Bot when work starts with a question and the user needs a grounded, permission-aware answer from approved runbooks, policies, procedures or knowledge bases. Ops interprets a live operational event and coordinates a controlled response; Bot retrieves the knowledge people need to understand or complete a task. Ops is typically owned by ITSM, service desk and operations teams, while Bot supports knowledge and enterprise-service teams. Use them together when Bot should surface the approved procedure and Ops should apply it to the current incident while preserving approvals, ownership and recovery evidence.