01 Reach Experience Intelligence & Voice Intelligence Agent 02 Insight Enterprise Decision Intelligence 03 Ops Intelligent IT Service Management 04 Notes Meeting Intelligence 05 Bot Enterprise Knowledge Agent
Every incident understood.Every routine issue resolved. Enhance your existing ITSM with privacy-first AI that classifies, summarizes, prioritizes and correlates incidents, predicts SLA risk, generates knowledge and safely automates resolution.
60% Faster resolution70% Routine task automation95% Classification accuracy
One incident.One controlled path to resolution.
Autonomous operations.Inside controlled execution. DEPLOYMENT · DATA · ACCESS · GOVERNANCE · TRACEABILITY
Cloud Managed speed and elastic scale Private cloud Dedicated enterprise environment On-premise Intelligence inside your infrastructure Hybrid Workloads placed by policy ARCHITECTURE Deployment choice
OWNERSHIP Data sovereignty
PERMISSIONS Granular access
ACCOUNTABILITY Governed action
TRACEABILITY Audit visibility
RESPONSIBLE INTELLIGENCE Multilingual AI policy
CLOUD · ACTIVE CONTROL
OPERATING SIGNAL Alert · Incident · Telemetry
CONTROLLED RESPONSE Approved · Executed · Audited CLOUD DEPLOYMENT
Deployment choice Place Aries Ops around your infrastructure, operating model and performance requirements.
HOW THE CONTROL WORKS Cloud, private cloud, on-premise and hybrid patterns are supported without changing the Ops experience.
ENTERPRISE PROOF Deployment aligned to enterprise architecture
Your ITSM records incidents.Ops makes the system intelligent.
Manual triage Analysts read, classify and route every request while high-impact incidents wait.
Hidden SLA risk Deadlines become visible only when escalation is already required.
Repetitive L1 work Known issues consume skilled capacity through the same manual fixes.
Isolated incidents Related tickets remain disconnected until volume becomes a major incident.
Knowledge leakage Verified resolutions disappear inside ticket histories instead of improving the next response.
One incident.Every decision visible. INCIDENT INTAKE Submit One enriched service record
PRIVACY ENGINE Protect AI-safe operational context
AI INCIDENT INTELLIGENCE Analyze Diagnosis, priority and SLA risk
CONTROLLED AUTOMATION Act Governed recovery in motion
SERVICE INTELLIGENCE Improve Knowledge and prevention loop
ACTIVE STAGE · POLICY CONTROLLED Submit Protect Analyze Act Improve
CHANNELS UNIFIED 4 42 finance users report the same ERP access failure across portal, email and monitoring.
Portal ticket CONNECTED Monitoring alert CONNECTED Email context CONNECTED
INCIDENT INTAKE WHAT ARIES OPS DOES Submit Capture an incident from the existing service portal, email, chat or connected channel without changing the employee experience.
Duplicate signal detected Required context validated Business service attached GOVERNED STAGE OUTPUT One enriched service record
See the service.Control the response. GLOBAL SERVICES · ALL TEAMS · UPDATED 18 SEC AGO
LIVE SERVICE HEALTH Executive pulse PREDICTIVE INTERVENTION SLA risk GOVERNED L1 CAPACITY Automation yield OPEN INCIDENTS 1,284 −8.2% backlog SLA HEALTH 94.6% 38 tickets at risk AUTO-RESOLVED 71% +12 pts this quarter MTTR 1h 42m −58% vs baseline 100 75 50 25 0
00 03 06 09 12 15 18 21 NOW +3H
AI FORECAST 92% RESOLUTION RATELIVE · PREDICTIVE · EXPLAINABLE LIVE P1 Identity service degradation 12 incidents correlated
12m P1 ERP authentication failures 42 users · 3 regions
18m P2 Branch network latency Owner assigned · APAC
34m P2 Email delivery delay Runbook available
51m ARIES RECOMMENDS Merge 12 identity incidents into one governed major-incident response. NEXT-BEST OPERATIONAL DECISION Merge 12 identity incidents into one governed major-incident response.
Seven capabilities.One governed intelligence layer. SELECT A CAPABILITY TO INSPECT ITS LOGIC, CONTROLS AND PROOF
Incident classification 95% Incident summarization 42s Self-healing 71% Incident correlation 12→1 SLA intelligence 18m Knowledge generation 3.4× Predictive operations −31% ACTIVE CAPABILITY Incident classification Automatically classify and prioritize every incoming incident using service context, affected users and business impact.
95% CLASSIFICATION AGREEMENT
Consistent triage in seconds TYPE · IMPACT · URGENCY ACTIVE ACTIVE INTELLIGENCE CHAIN Enterprise taxonomy + confidence threshold 01 INTELLIGENCE MODULE Service categorization 02 INTELLIGENCE MODULE Impact scoring 03 INTELLIGENCE MODULE Smart priority LIVE OPERATIONAL EXAMPLE A multi-region ERP access issue is recognized as Identity · Critical before manual triage begins.
DECISION-READY OUTPUT P1 · Identity Operations · immediate response SIGNAL 98%
CONTEXT 95%
CONTROL 93%
OUTCOME 96%
Protect what identifies.Preserve what helps resolve. DETECT · CLASSIFY · MINIMIZE · TOKENIZE · AUDIT
PII · RESTRICTED Workforce identity
TOKENIZE SECRET · BLOCKED Credentials & secrets
REDACT SENSITIVE · LIMITED Protected case data
MINIMIZE BUSINESS · APPROVED Operational context
ALLOW YOUR CONTROLLED ENVIRONMENT Protected incident context LOCAL ONLY “Alex Morgan from Finance cannot access ERP from device FIN-WS-0042.”
POLICY CLASSIFICATION PII · RESTRICTED APPROVED AI ENVIRONMENT Minimum necessary context SAFE TO ANALYZE “[EMPLOYEE_7A] from [DEPARTMENT_2] cannot access ERP from [DEVICE_19].”
OPERATIONAL VALUE PRESERVED Service, department relationship, device type and incident urgency remain available for diagnosis. TRANSFER DECISION Policy approved · evidence recorded PROTECTION RESULT 5 IDENTIFIERS PROTECTED DETECTION 99%
PROTECTION 100%
CONTEXT 96%
AUDIT 100%
On-premise token vault Policy before every model call Multilingual sensitive-data detection
Keep your system of record.Add an intelligence system of action. SELECT A PLATFORM TO TRACE THE BI-DIRECTIONAL FLOW
CONNECTED SYSTEM OF RECORD ServiceNow CONNECTION PROFILE REST · TABLE API · WEBHOOKS BI-DIRECTIONAL
SYNCHRONIZED OBJECTS INBOUND EVENT P1 incident + service dependency received INTELLIGENCE LAYER ACTIVE PROTECT UNDERSTAND ACT
GOVERNED SYSTEM OF ACTION Decision returned to ServiceNow WRITEBACK Identity-service incidents are enriched, correlated and returned to the original record without changing the portal.
CONTROL POLICY Service-account scope · field policy · audit log OUTBOUND UPDATE Priority, owner, summary and work notes synchronized AUDIT POSITION Source event → reasoning → action → outcome linked SYNC HEALTH 99.99% ROUND TRIP 184ms EVENT TO UPDATE 30-DAY RECORDS 48.2K GOVERNED OBJECTS SYNC ERRORS 0.02% RETRIED + AUDITED
Make the transformation visible.Prove the value behind every outcome. BASELINE · OUTCOME · EVIDENCE · NEXT DECISION
RESOLUTION VELOCITY Faster resolution 60% L1 CAPACITY Routine task automation 71% TRIAGE QUALITY Classification accuracy 95% SERVICE RELIABILITY SLA protection 94.6% Without Aries Ops Manual routing, fragmented context and repeated investigation extend the incident lifecycle.
60% 90-DAY IMPACT 1h 42m CURRENT With Aries Ops AI classification, summaries and governed automation move the right incident to the right action immediately.
TRANSFORMATION TRAJECTORY Faster resolution TARGET · ≤1h 30m DAY 0 18% DAY 30 34% DAY 60 49% DAY 90 60%
42s CLASSIFY 94% FIRST TEAM −44% REWORK NEXT VALUE DECISION Expand the verified identity and access runbook cohort. 
CLOUD DEPLOYMENT POLICY ENFORCED